A survey by Roy Morgan Research of over 3,000 Australian small business proprietors established that Bendigo Bank was the leader in providing quality service with a rating of 84.5%, however this was a drop of 4.3% from twelve months ago.
Total scores for most banks were lower than the satisfaction figures from a year ago.
St George was the second most favoured, with a rating of 72.4%, a reduction of 2.1% from the previous year.
The order of the balance of the banks was:
ANZ
Total scores for most banks were lower than the satisfaction figures from a year ago.
St George was the second most favoured, with a rating of 72.4%, a reduction of 2.1% from the previous year.
The order of the balance of the banks was:
ANZ
Westpac
CBA
NAB
While Westpac and CBA had a small improvement in their results, NAB suffered a reversal, falling 3% compared to a year ago.
A separate survey by the Council of Small Business Australia reported that the main arrears of concern for small businesses were the cost of getting finance and the high level of interest rates that banks applied to them.
We assist small businesses with our Local Search facility in our Australian Business Directory, which provides them with prospects at no cost to them. Most of the 1.2 million business listed are small firms.
Monte Huebsch, CEO.
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